Do you have some successful experience performing daily retail operations? Does this kind of environment excite you and are you a natural in engaging staff and guests alike? Does providing excellent customer service energize you? If "yes": we'd like to speak with you!
Schedule: Generally up to 25 hours per work week, any time between 9:00 – 6:00, 5 – 8 hours / day, must be available at least one weekend day.
Compensation: $12 per hour
Job Title: Retail Specialist
Position Status: Non-Exempt
Department: Retail Operations
Regular Hours: Part-Time
Under direct supervision of Director of Retail Operations (DRO), Retail Manager (RM), Retail Coordinator (RC), and Retail Shift Lead (RSL), the Retail Specialist (RS) assists in executing the daily retail operations throughout the Zoo. This includes, and is not limited to, providing exemplary guest service in the retail shops, remote retail locations, and retail driven attractions. The RS exemplifies the highest standards to ensure the quality of the guest experience and the continued development of the institution’s Retail Operations.
ESSENTIAL DUTIES include the following:
Guest Experience and Sales
- Greets every guest within 10 feet with a warm smile, and every guest within 5 feet with a friendly “hello”.
- Engages with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction.
- Recommend, select and help locate merchandise based on guest needs.
- Responds to all guest inquiries, comments and criticisms in a timely manner, in accordance with the guest relation’s procedures, involving RSL, RC, RM or DRO if necessary.
- Describes merchandise and explains use, operation, and care of merchandise to guests.
- Rings up sales using POS/Registers, Maintains records related to sales.
- Cleans work areas, shelves and counters. Straightens items, restocks. Prepares merchandise for purchase or rental.
- Arranges and displays merchandise to promote sales.
- Rents of strollers, wagons and wheelchairs, ensuring cleanliness and maintenance.
- Answers phone calls promptly and professionally.
- Thanks guests for their visit and continued support of the Zoo.
- Performs opening and closing procedures including signing out/dropping off banks, signing out radios, and reporting any major problems or violations to supervisor immediately.
- Opens and/or closes retail stores, when scheduled to do so by supervisor.
- Ensures the Zoo’s presentation standards for cleanliness and maintenance are met, not only in retail stores, but Zoo-wide by picking up trash while out in the Zoo and while walking in from the parking lot.
Reporting unsafe or unsightly conditions to supervisor.
- Watches for and recognizes security risks and thefts, reports any situation that requires supervisor involvement.
- Adheres to and enforces sustainable - “green” - practices whenever possible.
- Examines merchandise to ensure that it scans at the point-of- sale system and that it is correctly priced and displayed. Reports any discrepancies to supervisor.
- Restocking merchandise so that inventory is available for customers to purchase before the store opens, during the day and after the store closes.
Understanding/Handling Emergency Situations:
- Responds to emergencies quickly and follows emergency protocols.
- Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation.
- Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Experience, Skills and Knowledge:
- Applicants must be minimum 14 years of age (Work permit required for 17 and under, unless graduated from high school).
- No minimum education required.
- Customer service and cash handling experience preferred.
- Outgoing and friendly personality a must.
- Self-motivated and able to work without constant supervision.
- Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and guests.
- Ability to communicate effectively in writing and orally in English and ability to follow verbal and written directions.
- Ability to perform several job duties at once successfully and efficiently; multi-task.
- Ability to perform arithmetical calculations without the use of a calculator.
- Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to recognize when there is a problem.
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times (active listening skills).
- Ability to adjust actions in relations to others’ actions (coordination skills) and social perceptiveness.
- Ability to be exact or accurate with cash, and to repeat routine tasks throughout the shift.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to identify problems, review related information to develop and evaluate options and implement solutions (problem solving skills).
- Ability to work in a fast paced environment effectively during peak hours.
- Available to work weekends, holidays and occasional evenings for events.
- Equipment –Mobile POS devices, site-specific keys, assigned radio.
- Financial – Opening and closing procedures including operational cash handling, refunds and counting banks.
This position requires the handling of merchandise, supplies and materials. It will be physically demanding.
Your physical functions will include:
- Ability to physically access all areas of the Zoo.
- Ability to stand for at least two (2) continuous hours at a time.
- Ability to lift/carry 30 lbs. or push/pull 70 lbs., climb stairs or ladders, and manipulate basic tools of the job. Ability to move large quantities of merchandise with carts, dollies, hand trucks, and other moving equipment.
- Ability to bend, twist, reach, push, pull and perform repetitive motions.
- Ability to work indoors and outdoors in generally mild weather conditions.
- Ability to work effectively in a shared work space, at times in chaotic environment, with sounds and noise levels that can be distracting.
- Flexibility and willingness to work week-ends, holidays and occasionally after hours.
- Computerized POS/register.
- Box knife, pricing gun, tack-it gun and general office equipment
- 2-way radio and telephone.
- Hand truck and electric cart.
This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.
The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.
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“I have read and understand the terms of this job description. I understand that measurements and evaluations of my performance in the described position shall be based in part on this job description.”
This job description is representative
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Santa Barbara Zoo
Join our fun and professional team in our mission of preservation, conservation, and enhancement of the natural world and its living treasures through education, research, and recreation!
The Santa Barbara Zoo is a private 501(c)(3) nonprofit corporation, and is a fully accredited member of the Association of Zoos and Aquariums. It is known as one of the world’s most beautiful zoos, and is located on 30 acres of lush botanic gardens overlooking the Pacific Ocean, Andree Clark Bird Refuge and Santa Ynez Mountains. It is home to over 146 species with more than 500 animals exhibited in open, naturalistic habitats. Our wonderful collaborative team includes up to 220 employees and 500 volunteers.
Company Website: www.sbzoo.org
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