Santa Barbara Zoo

Retail Specialist Part Time

Location

Santa Barbara, CA

Type

Part Time

Retail Specialist 

Do you have some successful experience performing daily retail operations? Does this kind of environment excite you and are you a natural in engaging staff and guests alike? Does providing excellent customer service energize you? If "yes": we'd like to speak with you!

Schedule: Generally up to 25 hours per work week, any time between 9:00 – 6:00, 5 – 8 hours / day, must be available at least one weekend day.

Compensation: $12 per hour

 

Job Description

Job Title: Retail Specialist

Position Status: Non-Exempt

Department: Retail Operations

Regular Hours: Part-Time

 

SUMMARY:

Under direct supervision of Director of Retail Operations (DRO), Retail Manager (RM), Retail Coordinator (RC), and Retail Shift Lead (RSL), the Retail Specialist (RS) assists in executing the daily retail operations throughout the Zoo. This includes, and is not limited to, providing exemplary guest service in the retail shops, remote retail locations, and retail driven attractions. The RS exemplifies the highest standards to ensure the quality of the guest experience and the continued development of the institution’s Retail Operations.

ESSENTIAL DUTIES include the following:

Guest Experience and Sales

  • Greets every guest within 10 feet with a warm smile, and every guest within 5 feet with a friendly “hello”.
  • Engages with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction.
  • Recommend, select and help locate merchandise based on guest needs.
  • Responds to all guest inquiries, comments and criticisms in a timely manner, in accordance with the guest relation’s procedures, involving RSL, RC, RM or DRO if necessary.
  • Describes merchandise and explains use, operation, and care of merchandise to guests.
  • Rings up sales using POS/Registers, Maintains records related to sales.
  • Cleans work areas, shelves and counters. Straightens items, restocks. Prepares merchandise for purchase or rental.
  • Arranges and displays merchandise to promote sales.
  • Rents of strollers, wagons and wheelchairs, ensuring cleanliness and maintenance.
  • Answers phone calls promptly and professionally.
  • Thanks guests for their visit and continued support of the Zoo.

Operational Duties

  • Performs opening and closing procedures including signing out/dropping off banks, signing out radios, and reporting any major problems or violations to supervisor immediately.
  • Opens and/or closes retail stores, when scheduled to do so by supervisor.
  • Ensures the Zoo’s presentation standards for cleanliness and maintenance are met, not only in retail stores, but Zoo-wide by picking up trash while out in the Zoo and while walking in from the parking lot.

Reporting unsafe or unsightly conditions to supervisor.

  • Watches for and recognizes security risks and thefts, reports any situation that requires supervisor involvement.
  • Adheres to and enforces sustainable - “green” - practices whenever possible.

Inventory Control

  • Examines merchandise to ensure that it scans at the point-of- sale system and that it is correctly priced and displayed. Reports any discrepancies to supervisor.
  • Restocking merchandise so that inventory is available for customers to purchase before the store opens, during the day and after the store closes.

Understanding/Handling Emergency Situations:

  • Responds to emergencies quickly and follows emergency protocols.
  • Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation.

Other Duties

  • Performs other duties as assigned.

POSITION CRITERIA:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, Skills and Knowledge:

  • Applicants must be minimum 14 years of age (Work permit required for 17 and under, unless graduated from high school).
  • No minimum education required.
  • Customer service and cash handling experience preferred.
  • Outgoing and friendly personality a must.
  • Self-motivated and able to work without constant supervision.
  • Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and guests.
  • Ability to communicate effectively in writing and orally in English and ability to follow verbal and written directions.
  • Ability to perform several job duties at once successfully and efficiently; multi-task.
  • Ability to perform arithmetical calculations without the use of a calculator.
  • Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to recognize when there is a problem.
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times (active listening skills).
  • Ability to adjust actions in relations to others’ actions (coordination skills) and social perceptiveness.
  • Ability to be exact or accurate with cash, and to repeat routine tasks throughout the shift.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to identify problems, review related information to develop and evaluate options and implement solutions (problem solving skills).
  • Ability to work in a fast paced environment effectively during peak hours.
  • Available to work weekends, holidays and occasional evenings for events.

Financial Responsibility:

  • Equipment –Mobile POS devices, site-specific keys, assigned radio.
  • Financial – Opening and closing procedures including operational cash handling, refunds and counting banks.

Physical Requirements:

This position requires the handling of merchandise, supplies and materials. It will be physically demanding.

Your physical functions will include:

  • Ability to physically access all areas of the Zoo.
  • Ability to stand for at least two (2) continuous hours at a time.
  • Ability to lift/carry 30 lbs. or push/pull 70 lbs., climb stairs or ladders, and manipulate basic tools of the job. Ability to move large quantities of merchandise with carts, dollies, hand trucks, and other moving equipment.
  • Ability to bend, twist, reach, push, pull and perform repetitive motions.

Work Environment:

  • Ability to work indoors and outdoors in generally mild weather conditions.
  • Ability to work effectively in a shared work space, at times in chaotic environment, with sounds and noise levels that can be distracting.
  • Flexibility and willingness to work week-ends, holidays and occasionally after hours.

Equipment Used:

  • Computerized POS/register.
  • Box knife, pricing gun, tack-it gun and general office equipment
  • 2-way radio and telephone.
  • Hand truck and electric cart.

This job description is representative of the expectations of the position described.  Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative.  No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.

The Zoo reserves the right to revise this job description at any time.  The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time.  The job description does not in any way alter the at-will employment relationship.

* * * * *

“I have read and understand the terms of this job description.  I understand that measurements and evaluations of my performance in the described position shall be based in part on this job description.”

 

 

 

 

Employee Name

 

Date

 

 

 

 

 

Employee Signature

 

 

 

 

 

 

 

 

Manager Signature

 

Date

 


This job description is representative

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.sbzoo.org

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location*
Resume/Qualifications*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020


Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilitiesi. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.


How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.


Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.