Responsive recruiter

Benefits:

Free guest passes
Company parties
Employee discounts
Free food & snacks
Free uniforms
Paid time off
Training & development
Wellness resources

SUMMARY:

Under general direction of the Director of Events & Guest Services & Events & Guest Services Manager, the Transportation Shuttle Driver is responsible for the safe, courteous, and timely transportation of staff and volunteers to and from the Santa Barbara Zoo. This role plays a vital part in supporting out team, and exceptional customer service while adhering to safety standard and local laws. The Shuttle Driver will perform routine safety checks of the vehicle at the beginning of each shift, ensuring timely arrivals and departures, maintaining a reliable and courteous transportation service.

4-6 openings: Seasonal position June 7-September 1, 2025, with a potential extension based on business need.

SHIFTS:

· Monday – Sunday

· Shift 1: 7:30 AM – 1:00 PM – 5 days a week

· Shift 2: 1:00 PM – 6:00 PM – 5 days a week

· Evenings for Special Events, based on business need

ESSENTIAL DUTIES:

· Perform routine pre-shift inspections of vehicles at the start of each shift, report maintenance or safety issues immediately to the Director of Events & Guest Services & Guest Services & Events Manager

Operate vehicle and transport staff and guests safely and efficiently via a fixed route with scheduled pick-up and drop-off locations for passengers
Assist passengers as needed
Ensure all passengers follow safety protocols, including seat belt use.

· Keep accurate records of trip logs, mileage, and fuel use

· Operate vehicle safely in compliance with all traffic laws and California motor vehicle laws

· Record number of passengers and complete daily shift reporting as required

Maintain a clean, orderly, and safe shuttle at all times
Communicate professionally at all times
Provide excellent customer service with a positive and professional demeanor
Arrives on time for scheduled shift, professionally dressed and ready to begin work
Respond calmly and appropriately to emergencies or incidents on the route

SECONDARY DUTIES:

Greets every guest with a smile
Thanks guests for supporting/visiting the Zoo
Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, and reporting unsafe or unsightly conditions
Maintains a clean, neat appearance and adheres to the Zoo’s uniform dress code
Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending Zoo meetings
Reflects the qualities outlined in the Guest Relations Statement and the Employee Pledge
Other miscellaneous duties as required

POSITION CRITERIA:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education &Experience:

Valid California Class B Commercial Driver’s License (CDL) with a “P” (passenger) endorsement, with a clean DMV record
Experience driving passenger shuttle preferred
Customer service experience preferred
At least 18 years of age
Prior driving experience, preferably in shuttle, delivery, or customer service-related roles.
Ability to clear a post-offer, pre-employment background check
Job offer is contingent on a candidate receiving approval by Zoo insurance carrier (DMV record review)
CPR/First Aid Certification a plus

Knowledge, Skills, & Abilities:

Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests

· Ability to maintain a diligent, friendly, and professional demeanor

· Attention to details

Team oriented
Effective oral communication skills
Ability to effectively problem solve
Ability to follow oral and written direction
Ability to exercise safe work habits
Ability to simultaneously assist and interact with guests, while overseeing event
Must be enthusiastic, outgoing and personable
Punctual and reliable, with strong time management skills

Physical Demands & Work Environment:

Exposure to varying weather conditions
Primarily operates from within a vehicle, with occasional time spent outdoors
Ability to climb stairs, stand, walk, and to sit and drive for extended periods
Involves walking out-of-doors in all weather conditions (climate in Santa Barbara is mild)
Supportive and open employment culture
Regularly lifts and carries objects weighing up to 20 lbs.

Tools Used:

Hand tools
Electric cart
Two-way radio
Flashlights
Office Equipment

This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer/President, or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.

The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.

JOB DESCRIPTION ACKNOWLEDGEMENT

I have read and understand the terms of this job description and the duties of the Transportation Shuttle Driver position. I understand that measurements and evaluations of my performance in the described position shall be based in part on this job description.

I agree I can do this position. I have been provided the opportunity below to indicate accommodations necessary for me to do this job.

NOTE: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved in this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Compensation: $28.00 - $32.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Do you love animals and working with people? Join the fun, caring, friendly, and energetic team at the Santa Barbara Zoo in our mission of preservation, conservation, and enhancement of the natural world and its living treasures through education, research, and recreation.

Once you apply, please make sure to check your spam folder if you do not see an email response from the Zoo.

The Santa Barbara Zoo is a private 501(c)(3) nonprofit corporation and is a fully accredited member of the Association of Zoos and Aquariums. Known as one of the world’s most beautiful zoos, it is located on 30 acres of lush botanic gardens overlooking the Pacific Ocean. It is home to more than 146 animal species living in open, naturalistic habitats. Our wonderful collaborative team includes up to 220 employees and 50 volunteers.

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I was referred to this position by a current employee

Who referred you?

You Belong at the Zoo! Why?

It’s a great place to work!

We strive to: 1. Provide a learning environment with great benefits and advancement opportunities. 2. Work as a team. 3. Enjoy our work and have fun!

We are guest-oriented.

We strive to: 1. Be professional, engaged, warm, friendly, informed, and resourceful because we care about our guests’ experience. 2. Ensure safe, clean, and injury-free facilities. 3. Be a place of choice to visit in town.

We are goal-oriented.

We strive to: 1. Set competitive goals that involve our entire staff. 2. Focus on our mission and the best ways to deliver our care and services to our animals, our staff, and our guests. 3. Be the best place to visit in Santa Barbara!