Custodial Supervisor
Full Time • Santa Barbara
Are you a hands-on leader passionate about creating welcoming and clean environments? The Santa Barbara Zoo is seeking a Custodial Supervisor to lead our dedicated team in maintaining the beauty and functionality of our world-class facilities. Join us in delivering an exceptional guest experience while supporting conservation and education!
Position Status: Full-Time, Regular, Hourly, Non-Exempt
Schedule: Tuesday - Saturday, 7:00 am - 3:30 pm
Position Status: Full-Time, Regular, Hourly, Non-Exempt
Schedule: Tuesday - Saturday, 7:00 am - 3:30 pm
Compensation: $22.00 - $24.00 per hour
*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*
SUMMARY:
Under the general direction of the Director of Facilities & Horticulture, the Custodial Supervisor performs supervisory work involving the assignment and direct supervision of custodial employees in maintaining the cleanliness, sanitation, and replenishment of supplies in all Zoo buildings, offices, walkways, furnishings, and equipment, as well as building entrances and exterior offices. This includes and is not limited to meeting rooms, DP classrooms, restrooms, F&B areas, Animal Clinic, courtyard, and decks. The Custodial Supervisor is also responsible for training new employees in proper custodial procedures for the use of manually operated tools, some electrically-powered machines, cleaning compounds, solvents, and chemicals. The Custodial Supervisor also performs custodial duties as needed, and fills in shifts for custodial staff who are on leave. Ensures that the Zoo gardens and buildings meet the Zoo’s presentation standards for cleanliness.
ESSENTIAL DUTIES:
*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*
SUMMARY:
Under the general direction of the Director of Facilities & Horticulture, the Custodial Supervisor performs supervisory work involving the assignment and direct supervision of custodial employees in maintaining the cleanliness, sanitation, and replenishment of supplies in all Zoo buildings, offices, walkways, furnishings, and equipment, as well as building entrances and exterior offices. This includes and is not limited to meeting rooms, DP classrooms, restrooms, F&B areas, Animal Clinic, courtyard, and decks. The Custodial Supervisor is also responsible for training new employees in proper custodial procedures for the use of manually operated tools, some electrically-powered machines, cleaning compounds, solvents, and chemicals. The Custodial Supervisor also performs custodial duties as needed, and fills in shifts for custodial staff who are on leave. Ensures that the Zoo gardens and buildings meet the Zoo’s presentation standards for cleanliness.
ESSENTIAL DUTIES:
- Assigns and supervises the activities of Custodial staff directly, by using both verbal and written instructions in compliance with Zoo guidelines, and using independent judgment in instances not covered by the guidelines
- Ensures that custodial services meet the needs of the Zoo, and established custodial guidelines by scheduling work activities and adjusting workloads to compensate for scheduled and unscheduled absences, changing priorities, and special custodial projects
- Ensures that the quality of custodial services meets established guidelines by inspecting the work of custodial staff and directing corrective measures to be taken when necessary to meet those guidelines
- Develops an effective team of custodial staff by instructing all employees in the proper methods and use of materials and equipment for safe and efficient work performance, evaluating individual performances to meet established standards, providing performance evaluations on custodial personnel, and making recommendations regarding the retention of new employees, in collaboration with Director of Facility & Horticulture and Director of Human Resources
- Participates in the staff selection process and interviews of candidates with the Director of Facilities and Horticulture
- Enforces Zoo rules and policies regarding employee conduct by advising custodial staff of the Zoo's rules and policies on employee conduct, issuing verbal warnings, and recommending written discipline for violations in collaboration with the Director of Facility and Horticulture and Director of Human Resources
- Ensures that custodial staff have the equipment and supplies necessary to perform custodial services by ordering and issuing supplies as needed, completing request form(s) for replacement items, and storing the supplies and equipment in a secure storage facility in an organized manner
- Evaluates new custodial supplies and equipment by conducting testing of such items and recommending the appropriateness of their use
- Advises Director of Facility and Horticulture on the condition of the Zoo’s buildings and facilities by conducting regular inspections of those areas and reporting the results of the inspections with particular emphasis on needed repairs
- Ensures that administrative records and reports regarding custodial staff are accurate and current by reviewing employee time cards and monitoring employee absences, in collaboration with the Director of Facility and Horticulture
- Performs hands-on, daily custodial duties as needed in support of the department
- Provides continuity of custodial services under emergency conditions or unique circumstances by performing custodial duties directly related to the emergency conditions or as the situation dictates
- Provides continuity of supervision and leadership for Custodial staff in the absence of Director of Facility and Horticulture
- Performs periodic inventories of tools, equipment, and supplies
- Organizes and maintains custodial areas
- Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of various cultures or backgrounds
- Assures practices adhere to sustainable practices guidelines
- Answers phone calls, voicemails, and emails in a timely manner
- Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
- Attends monthly all-employee meetings
- Remains competent and current by attending training and/or courses required by management
- Other duties as assigned
SECONDARY DUTIES:
Guest Relations:
- Greets every guest with a smile
- Thanks guests for supporting/visiting the Zoo
- Answers phone calls, voice mails, and e-mails promptly
- Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
- Associates with guests to assist and share information
- Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
- Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
- Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings
- Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge
- Applies and exemplifies “green” (sustainable) practices whenever possible
POSITION CRITERIA:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
- High school diploma, GED or equivalent
- Two years paid experience in purchasing and inventory control
- At least 2-3 years of experience in custodial services, two of which must have been supervisory, with knowledge of cleaning procedures, equipment, and supplies
Knowledge, Skills, & Abilities:
- Ability to supervise and motivate a team successfully
- Excellent collaboration skills
- Basic arithmetic skills
- Knowledge of basic accounting procedures
- Critical thinking and decision-making skills
- Ability to follow oral and written direction
- Effective oral and written communication skills
- Proficient in working with computers
- Working knowledge of Word, Excel, and Outlook
- Basic management skills, such as planning and organizing
- Ability to train new employees
- Ability to develop knowledge of, respect for, and skills to engage with guests of varied backgrounds
- Ability to develop productive and friendly relationships with vendors
- Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests
- Ability to exercise safe work habits
- Knowledge of Spanish a plus
Physical Demands & Work Environment:
- Requires the ability to access all areas of the facility
- Ability to negotiate the zoo work environment including behind-the-scenes, lawns, gravel, and hilltop
- Must be able to participate in operational practices including climbing stairs, manipulating tools, and standing/walking for up to two continuous hours
- Must be physically able to operate a variety of machines and equipment including electric cart, office equipment, and two-way radio
- Requires the ability to lift and carry custodial supplies and equipment weighing up to 50 pounds on a frequent basis, and 20 or fewer pounds throughout the shift
- Requires a full range of physical motion in order to operate manual and electrically-powered cleaning equipment and machines
- Occasional exposure to chemical cleaning solutions and pesticides
- Involves working out-of-doors in all weather conditions
- Ability to exert a negligible amount of force frequently or constantly push, pull, or otherwise move objects
- Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing
- Ability to bend, stretch, twist, or reach with your body, arms, and/or legs
- Ability to quickly move the hand, hand together with an arm, or two hands to grasp, manipulate, or assemble objects
- Requires the ability to inspect the cleanliness of facilities and areas that may only be accessible by climbing ladders or stairs, bending, reaching on top of partitions, cabinets, bookcases, and ledges, and moving furniture, supplies, or equipment
- Must be able to move throughout assigned areas, as work is performed indoors and out-of-doors
- Must report to work as scheduled when the Zoo is closed due to natural elements or other unusual circumstances, based on manager inquiry
- Supportive and open employment culture
- Ability to work in an office setting, using office equipment
- Ability to work weekends, holidays, and events
- Annual TB Test clearance is required
Tools Used:
- Personal computer and software (Word, Excel, Outlook, and other software)
- Standard office equipment; telephone, copier, facsimilie machine, calculator, and others as required.
- Two-way Radio
- Basic power tools
- Electric cart
- Custodial equipment, including but not limited to a vacuum cleaner, floor scrubber, broom, mop, bucket, brush, rag, sponge, towel, toilet paper and dispenser, hand soap and dispenser, paper towels and dispensers, dustpan, custodian cart
- PPE such as gloves and eye protector as necessary
- Cleaning products and PPE
- Forklift
- Time Clock
BENEFITS & PERKS:
- Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
- Free parking, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
- Access to the Collabornation platform, professional development events, and lunch & learn opportunities
- Comprehensive benefits package for FTR staff, voluntary supplemental insurances, zoo membership, paid sick leave, paid vacation time, 403(b) and SEP retirement plans, a paid conservation day, a paid Zoo Day to visit another AZA accredited institution, paid time off to take your pet to the vet, and much more...
*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*
Please make sure to check your spam folder if you do not see an email response from the Zoo.
---
This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.
The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.
At this time, the Zoo does not sponsor employment or internship visas.
At this time, the Zoo does not sponsor employment or internship visas.
Compensation: $22.00 - $24.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Do you love animals and working with people? Join the fun, caring, friendly, and energetic team at the Santa Barbara Zoo in our mission of preservation, conservation, and enhancement of the natural world and its living treasures through education, research, and recreation.
Once you apply, please make sure to check your spam folder if you do not see an email response from the Zoo.
Once you apply, please make sure to check your spam folder if you do not see an email response from the Zoo.
The Santa Barbara Zoo is a private 501(c)(3) nonprofit corporation and is a fully accredited member of the Association of Zoos and Aquariums. Known as one of the world’s most beautiful zoos, it is located on 30 acres of lush botanic gardens overlooking the Pacific Ocean. It is home to more than 146 animal species living in open, naturalistic habitats. Our wonderful collaborative team includes up to 220 employees and 50 volunteers.
(if you already have a resume on Indeed)
Or apply here.
It’s a great place to work!
We strive to: 1. Provide a learning environment with great benefits and advancement opportunities. 2. Work as a team. 3. Enjoy our work and have fun!
We are guest-oriented.
We strive to: 1. Be professional, engaged, warm, friendly, informed, and resourceful because we care about our guests’ experience. 2. Ensure safe, clean, and injury-free facilities. 3. Be a place of choice to visit in town.
We are goal-oriented.
We strive to: 1. Set competitive goals that involve our entire staff. 2. Focus on our mission and the best ways to deliver our care and services to our animals, our staff, and our guests. 3. Be the best place to visit in Santa Barbara!