Immediate Opening!

The Santa Barbara Zoo is seeking a full-time Retail Stock Coordinator for our Retail team.

Position Status: Full-time, Regular, Non-exempt, Hourly
Schedule: Work hours are generally between 8:30 am - 5:00 pm, Sunday - Thursday.
Compensation: $19.40 - 20.80 per hour DOE

*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*

SUMMARY:

Join our team as the Retail Stock Coordinator at the Santa Barbara Zoo. You'll play a crucial role in ensuring a seamless flow of merchandise from delivery to the sales floor. In this position, you'll manage inventory and contribute to an exceptional guest experience by providing outstanding customer service, working on the sales floor as needed. If you're organized, detail-oriented, and enjoy working in a dynamic environment, we want to hear from you!

At the Santa Barbara Zoo you’ll be part of a team dedicated to creating unforgettable experiences for our guests while supporting the mission of animal conservation of our zoo. If you're ready to contribute your skills and passion, apply today!

ESSENTIAL DUTIES:

Inventory Control:

Receive, unpack, and maintain accurate records of inventory and supplies
Ensure merchandise flows efficiently from delivery to the sales floor or to storage
Verify costs, prices, and barcode scanning accuracy in the POS system.
Keep remote storage, stock room, and back dock organized at all times
Assist with ticketing and restocking, and maintaining cleanliness and organization

Guest Experience & Sales Duties:

Work on the sales floor as needed, engaging with guests, providing a warm welcome and personalized service
Answer inquiries and respond to guest feedback promptly
Demonstrate merchandise and assist with transactions using the POS system
Collaborate with the Retail Ops buyer to recommend new products based on trends

Operational Duties:

Process online Shopify orders and prepare internal shipments for pickup
Maintain a clean and safe work environment
Report safety concerns and promote sustainable practices

Other Duties:

Perform additional tasks as assigned

POSITION CRITERIA:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, & Skills:

Preferred experience in customer service, cash handling, and shipping/receiving
Self-motivated and detail-oriented with strong organizational skills
Excellent interpersonal communication skills
Proficient with basic computer programs (Excel, Word, Google Docs) and capable of learning new systems
May be scheduled to work some weekends, holidays, and special events
Must be at least 18 years old

Physical Demands & Work Environment:

Ability to lift/carry 30 lbs. frequently and push/pull 70 lbs
Must be able to stand for extended periods and perform repetitive motions
Indoor and outdoor work in mild weather conditions

Tools Used:

POS system, pricing tools, and general office equipment
Hand trucks, ladders, and electric cart (after training)
Two-way radio

BENEFITS & PERKS:

Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
Free parking M-F, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
Access to the San Diego Zoo Global Academy platform, professional development events, and lunch & learn opportunities
Comprehensive benefits package for FTR staff, voluntary supplemental insurances, zoo membership, paid sick leave, paid vacation time, 403(b) and SEP retirement plans, a paid conservation day, a paid Zoo Day to visit another AZA accredited institution, paid time off to take your pet to the vet, and much more...

*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*

Please make sure to check your spam folder if you do not see an email response from the Zoo.

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This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.

The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.

At this time, the Zoo does not sponsor employment or internship visas.

Compensation: $19.40 - $20.80 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Do you love animals and working with people? Join the fun, caring, friendly, and energetic team at the Santa Barbara Zoo in our mission of preservation, conservation, and enhancement of the natural world and its living treasures through education, research, and recreation.

Once you apply, please make sure to check your spam folder if you do not see an email response from the Zoo.

The Santa Barbara Zoo is a private 501(c)(3) nonprofit corporation and is a fully accredited member of the Association of Zoos and Aquariums. Known as one of the world’s most beautiful zoos, it is located on 30 acres of lush botanic gardens overlooking the Pacific Ocean. It is home to more than 146 animal species living in open, naturalistic habitats. Our wonderful collaborative team includes up to 220 employees and 50 volunteers.

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You Belong at the Zoo! Why?

It’s a great place to work!

We strive to: 1. Provide a learning environment with great benefits and advancement opportunities. 2. Work as a team. 3. Enjoy our work and have fun!

We are guest-oriented.

We strive to: 1. Be professional, engaged, warm, friendly, informed, and resourceful because we care about our guests’ experience. 2. Ensure safe, clean, and injury-free facilities. 3. Be a place of choice to visit in town.

We are goal-oriented.

We strive to: 1. Set competitive goals that involve our entire staff. 2. Focus on our mission and the best ways to deliver our care and services to our animals, our staff, and our guests. 3. Be the best place to visit in Santa Barbara!